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careers

Ready to join our unique team?

We help businesses use technology to power their growth. If that sounds like something you could get behind, we welcome you to apply for a role with us.

In addition to being the greatest London based IT Managed Service provider; we are a fun, energetic, and charismatic team—with a company culture to match! We continuously strive to ensure that we’re dispensing industry-leading services alongside innovative technology all while meeting deliverable timelines with tenacity, perseverance and fortitude.

We encourage an environment of collaboration, open communication and team camaraderie. We’ve even been known to hit a few golf balls, crack some bad jokes and celebrate our successes together.

We are a fast-growing company with great benefits, we provide career development and training opportunities all while encouraging a meaningful work-life balance.

To explore our open roles and learn more about possible opportunities please send your resume to careers@consysgroup.com

WE LOVE

OUR TEAM

Project Coordinator

We help businesses use technology to power their growth. If that sounds like something you could get behind, we welcome you to apply for a role with us.

This position is responsible for end-to-end project management, including managing major and minor I.T. deployments and installation activities. This position will be involved in the planning, maintenance, execution of all stages of the Consys project management life cycle.

Key Accountabilities:

  • Prepare and review project and deployment plans with the Technical Support Specialist.

  • Manage all resources and stakeholders through all stages of a project.

  • Schedule all onsite resources, including third party support.

  • Update clients with project status regularly.

  • Own project from creation to completion and transition to support aftercare.

  • Assist in creating/updating project management processes.

  • Own the documentation of all project management processes and activities.

  • Evaluate projects through post project reporting and client communication.

  • Create long-standing relationships with all project stakeholders (clients, internal resources, third- party vendors and service providers).

  • Communicate daily with customers, third parties, vendors, coworkers, and management.

Specific Job Tasks:

  • Own the scheduling of all aspects of projects.

  • Own the scheduling of minor hardware deployments (Run Rate).

  • Respond to client concerns and escalate to Manager of Service and Operations as necessary

  • Review project and ‘runrate’ tickets daily.

  • Create backup plan with support from leadership for vacation scheduling and other time-off requests.

  • Other duties as assigned.

Position Expectations:

 

Must Have:

  • Post-secondary education in a related field or equivalent education and work experience.

  • 3+ years of customer service experience.

  • Excellent communications/customer relationship skills.

  • Excellent organizational skills.

  • Ability to work from the London office.

  • Ability to travel to client sites within the London, ON area +/-25km.

  • Possess a valid Driver's Licence and Clean Drivers record.

Nice to have:

  • Project management experience

  • An ergonomically designed work from home office space.

  • Working knowledge of ConnectWise.

  • Working knowledge of IT Glue.

  • Previous leadership skills.

  • Ability to influence without authority.

To explore our open roles and learn more about possible opportunities please send your resume to careers@consysgroup.com

Consys Group Inc retains the right to alter all content and expectations detailed within this Position Description to meet operational and client needs and to ensure optimal business continuity. Alterations directly impacting an incumbent will be provided in writing in adherence with applicable legislation.

 

WE LOVE

OUR TEAM

l1 Service Technician

We help businesses use technology to power their growth. If that sounds like something you could get behind, we welcome you to apply for a role with us.

This position is responsible for providing first tier technical support related to computers systems, hardware, or software. This position will be the initial response resource for business customers and will perform initial analysis and troubleshooting to rectify problems and, if necessary, escalate problems as directed.

Key Accountabilities:

  • Provide front-line technology support to a broad range of businesses.

  • Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system.

  • Track and resolve customer support tickets as assigned.

  • Develop and conduct basic training programs on how to use hardware and applications; draft user manuals and/or document process and procedures.

  • Perform bench-level hardware troubleshooting and repair as needed.

  • Perform preventative maintenance on customers' networks and systems.

  • Document and prepare higher level issues for upper-level engineers.

  • Provide remote technical support as needed

  • Assist the team with technology projects and deployments.

  • Communicate daily with customers, coworkers, and management.

Specific Job Tasks:

ConnectWise Functions
• Ticket Creation
• Ticket Time Entries
• Trained on Notes
• Forward Schedule

 

IT Documentation
• Add data to pre-existing assets

 

Configurations & Setups
• Remote Access Setup
• Printer & Scanner Configurations
• Workstation/Laptop/Tablets Setup
• WAP/Wi-Fi Setup
• Basic router DCHP/ WAN setup

• Switch and VLAN configurations
• NAS Setup
• Office 365 Software Setup
• Setup O365 and Email Setup

 

Troubleshooting and Diagnostics

• Basic email issues
• Office Products
• All workstations, laptops, tablets issues
• OS related issues
• Printer and Scanner Issues
• Other duties as assigned.​

 

Position Expectations:

 

Must Have:

  • Post-secondary education in a related field or equivalent education and work experience.

  • 1 to 3 years of desktop experience.

  • 1 to 3 years server experience a plus.

  • Excellent hardware and software troubleshooting abilities.

  • Excellent communications/customer relationship skills.

  • Intermediate knowledge of desktop operating systems.

  • Intermediate knowledge of Microsoft Office applications.

  • Basic knowledge of networked workstation and server configurations.

  • Experience in Routers and Network Switches configurations.

  • Excellent organizational skills.

  • An ergonomically designed work from home office space.

  • Ability to attend the London office as required.

  • Ability to travel to client sites within the London, ON area +/-25km.

  • Possess a valid Driver's Licence and Clean Drivers record.

Nice to have:

  • Working knowledge of ConnectWise.

  • A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus.

To explore our open roles and learn more about possible opportunities please send your resume to careers@consysgroup.com

Consys Group Inc retains the right to alter all content and expectations detailed within this Position Description to meet operational and client needs and to ensure optimal business continuity. Alterations directly impacting an incumbent will be provided in writing in adherence with applicable legislation.

 

l2 Service Technician

We help businesses use technology to power their growth. If that sounds like something you could get behind, we welcome you to apply for a role with us.

This position is responsible for providing first & second tier technical support related to computers systems, hardware, or software.  

This position will be the enhanced response resource for business customers and will perform initial and secondary analysis and troubleshooting to rectify problems and, if necessary, provide enhanced products and services to prevent the problem in the future.

Key Accountabilities:

  • Provide front-line technology support to a broad range of businesses. 

  • Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system. 

  • Track and resolve customer support tickets as assigned. 

  • Develop and conduct basic training programs on how to use hardware and applications; draft user manuals and/or document process and procedures. 

  • Perform bench-level hardware troubleshooting and repair as needed.  

  • Perform preventative maintenance on customers' networks and systems.  

  • Document and prepare higher level issues for upper-level engineers.  

  • Provide remote technical support as needed.  

  • Assist the team with technology projects and deployments.  

  • Communicate daily with customers, coworkers, and management. 

Specific Job Tasks:

ConnectWise Functions
• Ticket Creation
• Ticket Time Entries
• Trained on Notes
• Forward Schedule

 

IT Documentation
• Add data to pre-existing assets

 

Configurations & Setups
• Remote Access Setup
• Printer & Scanner Configurations
• Workstation/Laptop/Tablets Setup
• WAP/Wi-Fi Setup
• Basic router DCHP/ WAN setup

• Switch and VLAN configurations
• NAS Setup
• Office 365 Software Setup
• Setup O365 and Email Setup

• RMM Site and Agent Creation  

• Firewall/Router Config/Setup  

• Server Setup  

• WAP Controllers  

• Ubi Cloud Controller Setups

 

Troubleshooting and Diagnostics

• Basic email issues
• Office Products
• All workstations, laptops, tablets issues
• OS related issues
• Printer and Scanner Issues
• Workstations

• Basic Server

• Basic 365

• Basic Networking

Software

• Quickbooks/Sage Updates

• Practice Management Updates

• Fee Guide/ITrans etc  

 

EDR/Antivirus

• Exclusions/WhiteListing/Policies

• EDR Site Setup

• EDR Agent/Sofware Updates

• EDR Roll Backs

• General Antivirus Remediation  

 

Disaster Recovery

• Setup and Config

• Server

• Workstations

• 365 Recovery

• Provide Escalation Support to L1 Technical Service Specialists

• Other duties as assigned. 

 

Position Expectations:

 

Must Have:

  • Post-secondary education in a related field or equivalent education and work experience.

  • 3 to 5 years of desktop experience.

  • 3 to 5 years server experience a plus.

  • Excellent hardware and software troubleshooting abilities.

  • Working knowledge of ConnectWise. 

  • A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus. 

  • Excellent communications/customer relationship skills.  

  • Intermediate knowledge of desktop operating systems.  

  • Intermediate knowledge of Microsoft Office applications.  

  • Basic knowledge of networked workstation and server configurations.  

  • Experience in Routers and Network Switches configurations. 

  • Excellent organizational skills. 

  • An ergonomically designed work from home office space.  

  • Ability to attend the London office as required. 

  • Ability to travel to client sites within the London, ON area +/-25km. 

  • Possess a valid Driver's License and Clean Drivers record. 

Nice to have:

  • Previous leadership skills. 

  • Ability to influence without authority. 

  • Ability to upsell products and services. 

To explore our open roles and learn more about possible opportunities please send your resume to careers@consysgroup.com

Consys Group Inc retains the right to alter all content and expectations detailed within this Position Description to meet operational and client needs and to ensure optimal business continuity. Alterations directly impacting an incumbent will be provided in writing in adherence with applicable legislation.

 

I.T. Support Specialist

We help businesses use technology to power their growth. If that sounds like something you could get behind, we welcome you to apply for a role with us.

This position will be providing small businesses with advice on a wide range of complex information
systems to support their needs. Additionally they will also be responsible for managing several projects at
once and may be interrupted frequently to meet the needs and requests of client and/or company staff.

Key Accountabilities:

  • Support, design, develop, enhance, and implement IT systems projects.

  • Evaluate the performance of existing IT systems, plan and direct upgrades and improvements,
    troubleshoot problems / test, and resolve issues.

  • Provide recommendations to enhance IT systems and services.

  • Support, administer, configure, and install software and hardware products and systems.

  • Provide guidance to a team of I.T. Support Technicians to assist in getting projects completed

  • Working with the I.T. Project Coordinator, schedule all aspects necessary to have a successful
    project.

  • Assist as an escalation resource for I.T. Support Technicians.

  • Liaise with clients (including senior management and executive), partners and external vendors to
    resolve issues and recommend next steps.
     

Specific Job Tasks:

  • Analyze requirements and/or provide advice and guidance on IT matters to various audiences
    such as business partners and management.

  • Plan, schedule and install I.T. systems projects with attention to details.

  • Develop, evaluate, and test new technologies.

  • Responsible for providing 24/7 first tier management and support.

  • Research, analyze and recommend current trends, standards, practices and/or products in an IT
    environment.

  • Work in a client service environment and deal directly with employees of various levels.

  • Provide access to all IT network services.

  • Responsible for authorized changes/releases to the IT infrastructure.

  • Escalation points for project issues or concerns.

  • Assist with helpdesk tickets if the need arises.

  • Create training content for all technicians.

  • Update scripts used in system preparation.

  • Keep client data current in our IT data management platform.

  • Back up for Systems Administrator and I.T Project Coordinator.

  • Other duties as assigned.

Position Expectations:

Must Have:

  • Undergraduate degree or Technologist diploma or a Professional technologist equivalency
    designation within one of the following fields: Computer science, Network Security,
    Telecommunications, Electronics, Electrical Engineering, Similar engineering disciplines,
    Business Relationship Management Program.

  • 5+ years of desktop experience.

  • 5+ years server experience.

  • Excellent hardware and software troubleshooting abilities.

  • A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus.

  • Excellent communications/customer relationship skills.

  • Senior level knowledge of desktop operating systems.

  • Senior level knowledge of Microsoft Office applications.

  • Knowledge of handling complex networked workstation and server configurations.

  • Experience in Routers and Network Switches configurations.

  • Excellent organizational skills.

  • Ability to attend the London office.

  • Ability to travel to client sites within the London, ON area +/-25km.

  • Possess a valid Driver's License and Clean Drivers record.

 

Nice to have:  

  • Working knowledge of ConnectWise.

  • Working knowledge of IT Glue.

  • Working knowledge of N-able/Solar Winds RMM

  • An ergonomically designed work from home office space.

  • Previous leadership skills.

  • Ability to influence without authority.

  • Sales or customer service experience.

To explore our open roles and learn more about possible opportunities please send your resume to careers@consysgroup.com

Consys Group Inc. retains the right to alter all content and expectations detailed within this Position Description to meet operational and client needs and to ensure optimal business continuity. Alterations directly impacting an incumbent will be provided in writing in adherence with applicable legislation.

 
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 "My career with Consys Group Inc. is extremely fun, exciting and challenging. The culture and collaborative approached is why so many clients enjoy doing business with Consys and why they stay with Consys. The company is committed to its people and its clients. We believe in People over Profits and Relationships over Revenue. I'm proud to be a Consys Group team member."

— Nick, Consys Group Employee since 2019

 "I was working at my previous job and assisting with an image install. I got to talking with a provider about other jobs he's done when he started talking very highly of Consys Group — discussing the professionalism and drive that Consys has to succeed. That's when I decided to put my application in. To hear a 3rd party provider praise an IT company that much meant a lot — it had to be a great place to work! And he was right, I love my career at Consys!"

— Jason, Consys Group Employee since 2020

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